About the company:

Opera is a Nasdaq listed consumer internet company with more than 300 million monthly users across its portfolio of mobile apps and computer software. We are a company of approximately 400 people, headquartered in Norway. We also have major offices in Poland, China and Sweden, as well as presence in 15 additional countries.

Opera was spun out from its former parent company, now Otello Corporation ASA, in 2016. In 2018, Opera again became a publicly listed company. So, while we have a 20+ year history, we are in many ways a new company. We are a multi-national and multi-cultural company with big ambitions for the future and are always up to something new. At Opera there is never a dull moment!

Context and role:

The new ASIA Account Manager will be involved in a wide variety of different tasks and might include the following (responsibilities can develop and extend):

  • Grow mobile revenue for ASIA, educate and help advertising partners to scale their businesses
  • Help drive client strategy, continuous improvement and knowledge sharing initiatives
  • Optimize campaigns and identify programmatic ways to do this at scale
  • Operate as the lead point of contact for any and all matters specific to your client portfolio, contracts including escalation and troubleshooting to resolve client issues
  • Gather agency and partner feedback to enhance ad products and the customer experience
  • Deliver consultative support and up-to-date education on our Opera products
  • Analyse data to identify trends to enhance our customer support processes and improve team efficiency
  • Communicate clearly the progress of monthly/quarterly initiatives to other internal teams
  • Proactive testing of our mobile products for different web partners and billing gateways to ensure we maximize performance and campaigns success.
  • Implement and execute programmatic strategy in the region

Minimum Qualifications

  • MA/MS degree
  • Solid skills with data and excel computing, ability to leverage data to take fast and relevant decisions
  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
  • Exceptional communication and presentation skills
  • Strong team working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
  • High level of comfort presenting key client issues in an effort to be the customer advocate
  • Identify and leverage trends within industry of expertise/focus
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
  • Fluency and excellent communication skills in English. Another language is a plus
  • Previous experience or interest in customer sales and support, account management or consulting a plus